Onboarding / Implementation Specialist

SingleCase is an AI-native legal practice management platform serving law firms across Central and Western Europe. We help lawyers manage cases, clients, time, billing, and documents — all in one place. Our customers are some of the most demanding professional services firms on the continent, and what sets us apart is the depth of implementation quality we deliver for each one.

What You Will Do

• lead onboarding projects for new clients
• implement the system according to the specific needs and processes of each law firm
• configure the system in detail before go-live
• train users across different roles and departments
• consult on and fine-tune processes after implementation
• communicate closely with our development and support teams
• translate technical requirements and help resolve more complex situations
• cooperate on integrations and system connections with other applications

Who We Are Looking For

• an independent and proactive person who takes ownership of assigned clients
• someone who can communicate professionally with different types of users
• a candidate with excellent Czech and English skills
• a person with strong technical thinking and good orientation in software environments
• experience in implementation, onboarding, customer success, or project management is an advantage
• experience with SaaS products or the legal industry is highly appreciated

What Is Important

• onboarding at our company is not just about “launching a system” — it is a real software implementation into the day-to-day operations of a law firm
• we need someone who can understand the client’s processes and translate them into meaningful system configuration
• the role combines client communication, organization, analytical thinking, and technical problem-solving
• the position also includes occasional travel to clients within the Czech Republic and abroad

What We Offer

• work with a modern legal-tech product
• diverse work with visible real-world impact
• close cooperation with product, sales, and development teams
• the environment of a smaller company where ideas and initiative truly matter
• hybrid cooperation (office / home office / client site)