Customer Experience Agent with German 🇩🇪 or Dutch 🇳🇱

We are looking for new team members in Brno!

As a Customer Relations Agent at Waterdrop, you are the friendly voice and trusted guide for our customers. Your mission is to ensure every customer interaction is handled promptly, professionally, and with a positive, pro-customer attitude. You’ll answer questions, resolve issues, and follow up on concerns—always communicating in a clear, approachable, and solution-focused way.

What makes you a great fit:

• You are fluent in any of the following languages: German, Dutch and you have very good English skills
• Active listening skills, empathy, and a personal, pro-customer approach
• Strong problem-solving skills and a proactive mindset
• You are a team player with adaptability and flexibility

Your tasks in detail:

• Respond to customer inquiries and requests promptly via phone or email
• Maintain thorough knowledge of Waterdrop products, systems, and processes
• Address complaints and follow up to ensure customer satisfaction
• Identify opportunities to improve the customer experience, raise ideas, and implement solutions
• Represent Waterdrop with enthusiasm and professionalism in every interaction

What we can offer:

• Start up environment, where decisions are made fast and every voice matters.
• Dog friendly office in Brno - we will be happy to welcome you and your little friend.
• 2 days of home office per week after probation period.
• Meal voucher flat rate.
• Discount on your waterdrop purchases and other benefits.
• Pluxee/Multisport card for sports, culture, and relaxation.
• Growth and learning opportunities.
• Great team events - work hard, play hard!

Why waterdrop?

Waterdrop is currently building a brand-new Customer Experience team in Brno, and we’re looking for the first enthusiastic team members who want to help shape it from the very beginning. Customer experience is our absolute priority, and we have ambitious plans for the future — including on a global scale. You can look forward to collaborating with inspiring professionals, gaining international exposure, and of course being part of a fantastic team right here in Brno.